Floor 1 of 7 · The Resort Underlevels
Walt Disney World
Project Assistant · November 2014 – March 2017
Where it started: testing new apps for resorts and triaging guest-facing issues.
What Robert did here
- Partnered with various teams to implement new applications at WDW resorts.
- Conducted user acceptance testing and provided debugging, testing, and implementation support.
- Created strategic reporting solutions and testing execution summaries.
- Triaged technical issues impacting the guest and cast experience related to MyMagic+ (Disney Software).
The boss
MyMagic+ Ticketing Hydra
Three heads, one queue
Triaging the technical issues that hit guests and cast members through MyMagic+.
Tutorial floor · 2 rooms before the boss · Lost Tickets roam the halls